Project Sonus – telephony upgrade

MESSAGE FROM PROFESSOR IAN MARSHALL
DEPUTY VICE-CHANCELLOR (ACADEMIC)

ITS, working with our partner and Cisco, have now been able to resolve the technical licensing issue that caused us to postpone the previous work. The switchover will now occur between 07:00 and 08:30 on Tuesday 5th November 2013. As previously communicated, those staff who are already on the VoIP service (those that have a Cisco branded phone on their desk) will experience a small outage whilst the software is upgraded to the latest level.

The freeze on changes on all telephony will remain in place until after the upgrade has been completed and fully tested throughout the week.

Please email John Rogerson, the ITS project manager, if you have any questions about the project. We trust the new service will offer significant improvements over time. Remember to look out for more details via the Project Sonus link as they are released.

Regards

Prof Ian M Marshall

Deputy Vice Chancellor (Academic)