Cisco Desk Phones and Voicemail Service

Cisco VoIP Phones

The old Seimens telephone system has been replaced by a new Cisco telephone system. New handsets have been rolled out across the University. Any new phone line requests are put onto the new system.

The old voicemail system has also been replaced. The new system interacts with our Microsoft e-mail system so users get their missed calls notifications and voicemail messages sent to their e-mail box enabling them to listen to the message on a computer even when not at their desk or onsite.

Default Login Details for Phones and Voicemail


  • User – Your 6 digit phone number (e.g 658181)
  • PIN – 12345


Uesr – Your 6 digit phone number (e.g 658181)

PIN – You will get this by e-mail when the voicemail account is first setup.

If you can’t find the pin then please follow the instructions to reset your PIN Reset Your Voicemail PIN number

User Guides for the Phones

Guide to using your Cisco 794X and 796X desk phone

Guide to using your Cisco 791X desk phone

Guide to Login in and out of your Cisco desk phone and PIN resetting

User Guides for the Voicemail Service

Guide to setting up your new voicemail

Guide to resetting your voice mail PIN number

Reporting Faults and getting Further Support

Any issues please contact the service desk on 024 77 657777 or internally on 657777 to report any problems. You can also e-mail

You can also log a call online –